Frequently Asked Questions
Check-in is from 2:00 PM and check-out is until 12:00 PM (noon). If you need an early check-in or late check-out, please contact us in advance and we will do our best to accommodate you based on availability. You can also leave your luggage at reception if you arrive early.
Breakfast included, served by the hotel from 8:00 to 11:00. Outdoor pool. High-speed satellite Wi-Fi (free). Air conditioning, Android TV, 24-hour hot water and private bathroom. 24/7 power plant and water tanks. Daily housekeeping and towels. Free private parking (limited spaces). 24-hour front desk and controlled access. Playa El Agua is a 2-minute walk away; Calle Miragua leads to the boulevard. Hotel renovated and reopened in 2026. Lunch and dinner not included.
Yes. Breakfast included, served by the hotel from 8:00 to 11:00, with every rate and for every guest in the room, including children and the third guest on an extra bed.
La Costa Playa El Agua Hotel is a 2-minute walk from Playa El Agua, one of the most beautiful beaches on Margarita Island. Calle Miragua connects the hotel with the boulevard.
We can coordinate taxi service from Santiago Mariño International Airport. Contact us in advance to arrange your transfer.
We accept cash (USD and bolívares), bank transfer (USD and bolívares), mobile payment (Pago Móvil, in bolívares at the BCV rate on the day of payment), Zelle, debit and credit card, Bitcoin and other cryptocurrencies (USDT / Binance Pay). On the website you can also pay online by card or with Bitcoin when booking.
It depends on the season. Regular season: free cancellation up to 48 hours before arrival. With less than 48 hours' notice, or in case of no-show, the first night is charged. High-demand dates (Christmas/New Year from December 15, 2026 to January 15, 2027, Carnival from February 5 to 9, 2027, and Holy Week from March 22 to 28, 2027, by night): free cancellation, with full refund of the deposit, up to 15 days before arrival. With less than 15 days' notice, or in case of no-show, the deposit (50% of the total stay) is retained. A stay including at least one high-demand night is governed entirely by this policy.
Unfortunately, we do not accept pets on our premises for the wellbeing of all our guests.
Yes, we offer free private parking for our guests, with limited spaces. Please let us know when booking if you are arriving by car.
Yes, we offer free high-speed satellite Wi-Fi in all rooms and common areas of the hotel, including the pool and lobby.
Yes. Children under 7 stay free, sharing the bed (King and Queen). Babies (under 2): free crib/playpen, 1 per room, in every room; they do not count towards the maximum. King and Queen: up to 3 guests, always with at least one adult (18 or over). Double and Matrimonial: adults only, maximum 2 (guests aged 7 and over count as adults) + 1 baby in a crib/playpen. Guests aged 7 and over count as adults. Third guest aged 7 or over in King and Queen: extra bed with a supplement of USD 20 per night (USD 25 on high-demand dates), no discounts, subject to availability.
King and Queen: up to 3 guests, always with at least one adult (18 or over). Double and Matrimonial: adults only, maximum 2 (guests aged 7 and over count as adults) + 1 baby in a crib/playpen. Babies (under 2): free crib/playpen, 1 per room, in every room; they do not count towards the maximum. If your group needs more space, our booking system will automatically suggest the best room combination.