Frequently Asked Questions
Check-in is from 2:00 PM and check-out is until 12:00 PM (noon). If you need an early check-in or late check-out, please contact us in advance and we will do our best to accommodate you based on availability. You can also leave your luggage at reception if you arrive early.
La Costa Playa El Agua Hotel is just a 2-minute walk from Playa El Agua, one of the most beautiful beaches on Margarita Island.
We can coordinate taxi service from Santiago Mariño International Airport. Contact us in advance to arrange your transfer.
We accept cash (USD and bolívares), debit and credit cards, Zelle, bank transfers, mobile payments, and cryptocurrency (USDT / Binance Pay).
It depends on the season. Rest of the year: free cancellation up to 48 hours before arrival. With less than 48 hours' notice, or in case of no-show, the first night is charged. High-demand dates (Christmas/New Year from December 15, 2026 to January 15, 2027, Carnival from February 5 to 9, 2027, and Holy Week from March 22 to 28, 2027, by night): free cancellation, with full refund of the deposit, up to 15 days before arrival. With less than 15 days' notice, or in case of no-show, the deposit (50% of the total stay) is retained. A stay including at least one high-demand night is governed entirely by this policy. Promotional exception: Opening Rate (stays of 1 to 3 nights between August 1 and September 30, 2026, booked on the official website): free cancellation up to 72 hours before arrival; after that, the first night is charged. Promotional exception exclusive to the direct channel.
Unfortunately, we do not accept pets on our premises for the wellbeing of all our guests.
Yes, we offer free private parking for our guests, subject to availability. Please let us know when booking if you are arriving by car.
Yes, we offer free WiFi in all rooms and common areas of the hotel, including the pool and lobby.
Children under 7 do not count as adults and share the bed at no extra charge: King and Queen rooms allow 1. Double and Matrimonial rooms: adults only. Children 7 and older count as adults for occupancy purposes (maximum 2 adults per room). Extra beds and cribs are not available.
Maximum 2 adults per room, no exceptions. If your group needs more space, our booking system will automatically suggest the best room combination.