Terms & Conditions

Only registered guests may occupy the room(s).

The Guest confirms that all information provided is accurate and complete.

The Hotel reserves the right to deny access or terminate the stay without refund in case of false information, incomplete details, or exceeding the authorized room capacity.

Check-in: from 2:00 PM

Check-out: until 12:00 PM (noon)

Early check-in and late check-out are subject to availability and will incur an additional charge.

Use of the room after 12:00 PM without authorization may result in an additional nightly charge.

High-demand dates (Christmas/New Year from December 15, 2026 to January 15, 2027, Carnival from February 5 to 9, 2027, and Holy Week from March 22 to 28, 2027, by night): free cancellation, with full refund of the deposit, up to 15 days before arrival. With less than 15 days' notice, or in case of no-show, the deposit (50% of the total stay) is retained. A stay including at least one high-demand night is governed entirely by this policy.

Regular season: free cancellation up to 48 hours before arrival. With less than 48 hours' notice, or in case of no-show, the first night is charged.

Unexpected departures: no refunds for unused nights.

Payment guarantee: every booking made on the website is confirmed with a deposit, and the balance must be paid in full no later than 3 days before arrival. If the booking is made 3 days or less before arrival, the full amount is paid when booking. In the regular season the deposit is the amount of the first night (including the third-guest supplement, if any) and is paid by card or Bitcoin when booking, or by Zelle, US dollar or bolívar bank transfer, pago móvil (in bolívars, at the BCV rate of the day) or crypto (USDT or Binance Pay); with these methods the room is held for the time stated when booking (at most until check-in time on the day of arrival) and, if the deposit does not arrive within that time, the booking is cancelled automatically. On high-demand dates the deposit is 50% of the total and is paid by card or Bitcoin. The deposit is refunded in full if the booking is cancelled within its free-cancellation period (48 hours before arrival in the regular season; 15 days before arrival on high-demand dates) and is retained if it is cancelled later or in case of no-show; any amount paid above the deposit is refunded.

The Hotel may request a guarantee at check-in to cover incidental expenses, damages or breaches of internal policies.

The specific conditions of the guarantee will be communicated at check-in.

Minors must remain under the direct and constant supervision of a responsible adult.

The Hotel shall not be liable for accidents resulting from lack of supervision, particularly in the pool area, common areas, parking areas or beach access areas.

Use of the swimming pool and common areas is at the Guest's sole responsibility.

Glass containers are not permitted in the pool area.

The Hotel assumes no responsibility for injuries resulting from improper or negligent use of facilities.

Guests are solely responsible for safeguarding their personal belongings.

The Hotel shall not be liable for loss, theft, or damage of personal property except where required by applicable law.

Guests shall be financially responsible for any damage caused to rooms, furniture, equipment, or common areas.

The Hotel reserves the right to charge repair or replacement costs accordingly.

The Hotel reserves the right to terminate the stay without refund in case of serious breach.

Smoking is prohibited inside guest rooms.

Pets are not permitted on the property.

Private parking is free for guests and is subject to availability.

The Hotel assumes no liability for theft, vandalism, or damage to vehicles or belongings inside them.

The property operates video surveillance systems in common areas for security purposes.

By entering the premises, the Guest acknowledges and accepts the presence of such systems.

The Hotel is not a medical facility and assumes no responsibility for medical services.

In case of emergency, the Guest authorizes the Hotel to contact medical assistance.

Excessive alcohol consumption resulting in disturbance, damage, or unsafe behavior may lead to immediate termination of stay without refund.

To the maximum extent permitted by applicable law, the Hotel's total liability shall not exceed the total amount paid for the reservation.

The Hotel shall not be liable for indirect, incidental, or consequential damages.

The Hotel shall not be liable for service interruptions caused by events beyond its reasonable control, including external power failures, water supply problems, weather conditions or governmental provisions.

These Terms shall be governed by the laws of the Bolivarian Republic of Venezuela.

Any dispute shall be subject to the jurisdiction of the competent courts of Nueva Esparta.

Guest data will be processed exclusively for operational, administrative, security, and legal compliance purposes.