Privacy Policy

Last updated: October 2026

1. Information We Collect

We collect your name, email address, phone number and payment details when you make a booking, as well as browsing data through cookies.

2. How We Use It

We use your information to process bookings, improve our services, send you messages about your stay and meet our legal obligations.

3. Data Protection

We apply technical and organisational security measures to protect your information against unauthorised access.

4. Cookies

We use our own cookies that the site needs to work: keeping your member session, your access to the guest portal and your cookie choice. We do not use analytics or advertising cookies. Google Maps maps set Google cookies and only load if you accept them in the cookie notice; if you reject them, you will see a link to open the map in Google Maps. You can change your choice at any time under “Cookie settings”, at the bottom of every page.

5. Your Rights

You have the right to access, correct and delete your personal data. Write to reservas@hotelplayaelagua.com to exercise these rights.

6. Third Parties

We do not share your information with third parties except to process payments and to comply with the law.

7. Contact

Privacy enquiries: reservas@hotelplayaelagua.com | +58 424 712 8661